Refund policy

No refunds

All package purchases are final and non-refundable, including unused sessions or months.

When we do refund

If Formax cancels or can no longer provide your service, or where UAE consumer protection law requires it, we refund the sessions not delivered. Refunds go back to the original payment method within 14 business days. For Tabby or Tamara payments, the refund is made through that provider and your installments are adjusted.

Freezing

You can freeze your package once, for up to 30 days, for illness, injury or travel. Tell us before the freeze starts. For a longer medical break we may ask for a medical note.

Transfer

You can transfer unused sessions or coaching to another person once, with our written approval, before the package expires.

Personal training sessions

Cancel or reschedule at least 24 hours before a session at no cost. With less notice, or if you do not show up, the session counts as used. If you are late, the session still ends at its planned time. If the coach cancels or is late, the session is rescheduled at no cost to you.

Online coaching

Coaching runs for the full period from its start date. Missed check-ins are not carried over or refunded.

Contact

WhatsApp or call +971 56 380 3357, or email  info@formaxfitness.com, daily 10:00 to 22:00.